Support page

Download

You can download and read our detailed user’s manual for the GameTab-one to get the best out of your new product!

Bluetooth® Update   User’s Manual

Troubleshooting

If for any reason, you have an issue with your product, you will find below the answers to the most frequently asked questions:

  • The battery level could be low, plug the AC adaptor for charging.
  • Ensure that the sleep mode, (in the display settings), is not set to a short time period (i.e. 15 seconds).
  • Press and hold the power button for 5 seconds.
  • Connect the AC adaptor and press and hold the power button for 5 seconds. If the battery is fully discharged then it could take several minutes before you can use the tablet.
  • Ensure that you have correctly connected the AC adaptor into the DC socket.
  • The battery is fully discharged. It can take several minutes before you can use the tablet.
  • Try to change the resolution of the HDMI output in the HDMI settings. If the selected resolution is not appropriate for your TV screen – see paragraph 12. HDMI Output.
  • Ensure that you close all of your previous APPS used. Press on the ‘recent applications’ button, in the Navigation bar, and remove them from the list.
  • Switch off your GameTab-one completely and switch it back on. Your tablet needs to be restarted occasionally to keep the best performance as possible.
  • Ensure that the screen and your fingers are clean.
  • Ensure that your Internet connection is ON and you are connected to the correct Wi-Fi network. Use another device to check your Internet connection.
  • Ensure that your Internet connection is ON and you are connected to the correct Wi-Fi network. Use another device to check your Internet connection.
  • Ensure that you use the correct security key for your Wi-Fi network. Go into the Wi-Fi settings, press on the desired connection and select the option ‘Forget’. Select it again and type your security key.
  • Press the reset button on the back to switch off the GameTab-one If the problem continues, please contact the technical helpline.
  • The stability of the system could be compromised by some third-party applications, uninstall them and restart your GameTab-one.

Technical helpline

Problem with your GameTab-one? Our manuals, videos or updates haven’t solved your problem? We suggest you to email our Support Team with full details of your problem if you require further help.

Don’t forget to register your GameTab-one, so our helpline will have all the necessary information  to help you.

Contact us by email

Please use the same email that you have used in the registration form